Return & Refund Policy
Last Updated: July 7, 2026
Your satisfaction is important to us, and we want you to shop with confidence. If your purchase does not fully meet your expectations, our return and refund process is designed to be straightforward and transparent. This Return & Refund Policy explains who is eligible for a return, how to begin the process, how refunds are handled, and what to expect once your returned package reaches our team.
We encourage customers to review this policy before requesting a return so the process can be completed as smoothly and efficiently as possible.
1. Eligibility
Returns are accepted within 30 days from the date your order is delivered. To qualify for a return, the merchandise should be returned in a condition that allows our team to complete a proper inspection. Requests submitted after the return period may not be eligible for approval.
Customers are encouraged to initiate the return request as soon as they decide the item is no longer suitable. Beginning the process promptly helps prevent unnecessary delays and allows our support team to provide instructions while your return remains eligible.
2. Return Conditions
To ensure fairness for all customers, returned merchandise should meet the following general conditions:
- Items should be returned within the 30-day return window.
- Products should be clean and free from unnecessary damage.
- Original tags, labels, and packaging should be included whenever available.
- Items should not show excessive wear, alterations, or misuse.
- The return should include all accessories originally received with the product.
Meeting these conditions allows our team to inspect and process returns more efficiently.
3. Non-returnable Items
Certain products or situations may not qualify for a return. Examples include:
- Items returned after the eligible return period.
- Products showing signs of intentional damage or misuse.
- Items that have been significantly altered after delivery.
- Products missing major components that were included with the original shipment.
- Items returned without sufficient information to identify the original order.
If a returned item does not satisfy the return requirements, it may not qualify for a refund.
4. Return Process
To begin a return, please contact our customer support team with your order details and a brief explanation of the reason for the return. Once your request has been reviewed, you will receive instructions describing how and where to send the package.
Please package the item carefully to help prevent shipping damage during transit. We also recommend retaining any shipping receipt or tracking information until the return has been successfully completed.
Returns that are sent without prior authorization or without sufficient order information may require additional processing time.
5. Inspection
Every returned package is inspected upon arrival before a refund decision is finalized. During this review, our team verifies the returned product against the original order and evaluates its overall condition.
The inspection process helps ensure that each return is handled consistently and fairly. If additional clarification is needed, our customer support team may contact you before the return is completed.
6. Refund Timeline
After the returned package successfully passes inspection, approved refunds are processed within 12 business days. Processing times may vary slightly depending on payment provider procedures or financial institution processing schedules.
| Refund Stage | Estimated Time |
|---|---|
| Return Inspection | After package arrival |
| Refund Processing | Up to 12 Business Days |
| Restocking Fee | No Fee |
7. Refund Method
Approved refunds are issued using the same payment method originally used to complete the purchase whenever possible. Once the refund has been released, the time required for the funds to appear in your account depends on your payment provider and financial institution.
No restocking fee is charged for eligible approved returns.
8. Late Refunds
If you have received confirmation that your refund has been processed but the funds have not yet appeared, we recommend allowing additional time for your financial institution to complete its processing.
If the expected processing period has passed and you still have not received your refund, please contact our support team so we can verify the refund status and assist with any necessary follow-up.
9. Damaged Items
If your order arrives damaged during delivery, please notify us as soon as possible after receiving the package. To help us evaluate the situation quickly, include photographs of the damaged item, the shipping packaging, and any visible shipping labels whenever possible.
Each report is reviewed individually so we can determine the most appropriate resolution.
10. Wrong Items
If you receive an item that differs from the product ordered, please contact our customer support team promptly. Include your order number along with a description and photographs of the item received so we can investigate and arrange an appropriate solution.
11. Exchanges
Exchanges may be available in situations where an item arrives damaged or an incorrect product has been delivered. Exchange requests are evaluated individually based on product availability and the circumstances surrounding the original order.
If an exchange cannot be completed, an alternative resolution may be offered where appropriate.
12. Contact Us
If you have any questions regarding returns, refunds, exchanges, or the status of an existing return request, our customer support team is happy to assist.
Email: support@wasssell.com