Return & Refund Policy

Effective Date: June 2026

At Wasssell, customer satisfaction is important to us. We want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, we offer a straightforward return and refund process designed to make resolving issues as simple as possible.

This Return & Refund Policy explains the eligibility requirements, return procedures, refund timelines, and customer responsibilities associated with returns and refunds for products purchased from Wasssell.

By placing an order through our website, you agree to the terms outlined in this policy.

Return Eligibility

Customers may request a return within 60 calendar days of receiving their order.

To be eligible for a return, items must meet the following conditions:

• Item was purchased directly from Wasssell.
• Return request is submitted within 60 days of delivery.
• Item is in its original condition.
• Item is unworn, unused, and unwashed.
• Item is free from excessive damage caused after delivery.
• Original tags (if applicable) remain attached.
• Item is returned with original packaging whenever possible.

We reserve the right to inspect all returned merchandise before approving a refund.

Return Window

Return Eligibility Timeline

Return requests submitted after the 60-day return period may not be eligible for a refund or replacement.

Eligible Products

The following products may generally be returned if they meet the eligibility requirements outlined in this policy:

• T-Shirts
• Sweatshirts
• Pants
• Jackets

All returned items are subject to inspection upon arrival.

Non-Returnable Items

Certain products may not be eligible for return under specific circumstances, including:

• Items returned beyond the 60-day return period.
• Products showing signs of excessive wear or misuse.
• Items damaged due to customer negligence.
• Products altered after delivery.
• Items missing significant components originally included with the purchase.

If a returned item does not meet our return requirements, the refund request may be denied.

How to Initiate a Return

To begin a return, please contact our customer support team.

Contact Information

Wasssell

Email: support@wasssell.com

When contacting us, please include:

• Full name
• Order number
• Email address used for purchase
• Reason for return
• Photos (if item is damaged, defective, or incorrect)

Our team will review your request and provide return instructions.

Please do not send items back without receiving return authorization from our support team.

Incorrect, Damaged, or Defective Items

If you receive an item that is:

• Damaged during transit
• Defective
• Incorrect
• Different from what was ordered

Please contact us as soon as possible after delivery.

To help us evaluate the issue efficiently, please provide:

Our support team will review the information and determine the appropriate resolution.

Return Shipping

Customers should follow the return instructions provided by our customer support team.

Returned items must be packaged securely to prevent damage during transit.

We recommend using a trackable shipping method whenever possible to ensure safe delivery of returned merchandise.

Wasssell is not responsible for returns lost in transit when tracking information is unavailable.

No Restocking Fees

We believe in transparent customer service.

Return Fee Policy

Wasssell does not charge any restocking fees or refund processing fees for approved returns.

Customers will not be subject to hidden deductions related to return processing.

Return Inspection Process

Once your returned package is received, our team will inspect the item to verify eligibility.

The inspection process may include:

• Product condition review
• Verification of order details
• Assessment of damage claims
• Confirmation of return eligibility

After inspection is completed, customers will be notified regarding the outcome of their return request.

Refund Eligibility

Refunds may be issued when:

• Returned items satisfy return requirements.
• Returned merchandise passes inspection.
• An order cannot be fulfilled.
• A product is confirmed defective or damaged.
• A shipping error occurred on our part.

Refund approvals are made after review of the returned merchandise and supporting documentation when applicable.

Refund Method

Approved refunds will be issued to the original payment method used during checkout whenever possible.

Depending on the payment provider, refunds may be returned through:

• Credit cards
• Debit cards
• Digital payment services
• Other original payment methods

Refunds cannot generally be redirected to a different payment account.

Refund Processing Time

Once a refund has been approved, processing will begin promptly.

Refund Timeline

Approved refunds are processed within 12 calendar days after the returned item has been received and approved.

Most refunds are completed sooner; however, processing times may vary depending on banking institutions and payment providers.

Partial Refunds

In certain situations, partial refunds may be issued when:

• Returned merchandise is not in original condition.
• Parts or components are missing.
• Damage occurred after delivery and is unrelated to manufacturing defects.
• Only part of an order is returned.

Each situation will be reviewed individually.

Late or Missing Refunds

If you have not received your refund after the stated processing period, we recommend:

1. Checking your bank account.
2. Reviewing your payment method statement.
3. Contacting your credit card provider.
4. Contacting your financial institution.

Financial institutions may require additional time to post completed refunds.

If you still cannot locate your refund, please contact our support team for assistance.

Order Cancellations

Customers who wish to cancel an order should contact us as quickly as possible.

If an order has not entered processing or shipment preparation, cancellation may be possible.

Once an order has been processed or shipped, it may no longer be eligible for cancellation and may instead be subject to the return process outlined in this policy.

Exchanges

If you would like a different size, color, or replacement item, please contact our support team.

Exchange requests are reviewed based on:

• Product availability
• Inventory levels
• Condition of returned merchandise

If a direct exchange is not available, a refund may be issued in accordance with this policy.

Fraud Prevention and Abuse

Wasssell reserves the right to refuse returns or refunds that appear to involve:

• Fraudulent activity
• Abuse of return privileges
• Misrepresentation of product condition
• Unauthorized chargeback activity

These measures help protect both customers and our business from misuse of our return process.

Policy Changes

Wasssell reserves the right to modify this Return & Refund Policy at any time without prior notice.

Updates become effective immediately upon publication on our website.

Customers are encouraged to review this page periodically for the most current version of our policy.

Contact Us

If you have any questions regarding returns, exchanges, refunds, or order concerns, please contact us.

Wasssell

Email: support@wasssell.com

Customer Support Hours

We appreciate your business and are committed to providing fair, transparent, and customer-focused service throughout every stage of your shopping experience with Wasssell.