Frequently Asked Questions (FAQ)

Last Updated: July 7, 2026

Welcome to our Frequently Asked Questions page. We've gathered answers to many of the questions customers ask before and after placing an order. Whether you would like to learn more about payments, shipping, returns, refunds, tracking, or our products, this page is designed to provide quick and helpful information. If you cannot find the answer you are looking for, our customer support team is always happy to assist.

Orders

1. How do I place an order?

Simply browse our collection, choose your preferred product, size, and quantity, add the item to your shopping cart, and complete the secure checkout process. Once payment has been successfully received, you will receive an order confirmation email.

2. Will I receive an order confirmation?

Yes. After your purchase is successfully completed, an order confirmation email will be sent to the email address provided during checkout. Please review the confirmation carefully to ensure all order details are correct.

3. Can I modify my order after it has been placed?

Order changes may be possible if your order has not yet entered processing. Contact our support team as soon as possible with your order number and the requested changes. Once fulfillment has begun, modifications may no longer be available.

4. Can I cancel my order?

Cancellation requests are accepted before an order has been processed for shipment. Because orders are prepared quickly, we recommend contacting us immediately if you wish to cancel your purchase.

Payments

5. Which payment methods do you accept?

We currently accept PayPal and Venmo. Available payment options are displayed during checkout.

6. When is my payment charged?

Payment is processed during checkout. Orders begin fulfillment only after payment has been successfully authorized and verified.

7. Why was my payment declined?

Payment failures may occur because of incorrect billing information, insufficient funds, payment authorization issues, or security reviews performed by your payment provider. Please verify your payment details or try another accepted payment method.

Shipping

8. How long does order processing take?

Orders are generally processed within 1 business day after successful payment confirmation.

9. How long does shipping take?

Standard delivery generally requires between 2 and 6 business days after your order has been shipped.

10. How much does shipping cost?

We charge a flat-rate shipping fee of $6.99 for eligible orders.

11. Which shipping carriers do you use?

Depending on your location and operational availability, your package may be delivered by USPS, UPS, or FedEx.

12. Do you ship internationally?

At this time, we only ship within the United States. International shipping is not currently available.

Tracking

13. How do I track my order?

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number and shipment updates.

14. Why isn't my tracking information updating?

Tracking information may take a short period to appear after your package has been collected by the carrier. If there has been no update for an extended period, please contact our support team for assistance.

15. My tracking says "Delivered," but I haven't received my package. What should I do?

Please check around your delivery location, with household members, neighbors, or your building management. If you still cannot locate the package, contact us so we can assist in investigating the shipment.

Address Changes

16. Can I change my shipping address?

Yes, provided your order has not already been shipped. Contact us immediately after placing your order to request an address update.

17. What happens if I entered the wrong address?

Incorrect or incomplete shipping information may delay delivery or result in the package being returned by the carrier. We will do our best to update your information before shipment whenever possible.

Returns & Refunds

18. What is your return period?

Eligible items may be returned within 30 days of the delivery date.

19. How do I request a return?

Contact our customer support team with your order number and the reason for your return. We will provide instructions for returning your item.

20. How long does a refund take?

Approved refunds are processed within up to 12 business days after the returned item has been received and successfully inspected.

21. Will my refund be issued to my original payment method?

Yes. Whenever possible, approved refunds are issued using the same payment method used for the original purchase.

22. Do you charge a restocking fee?

No. Eligible approved returns are not subject to any restocking fee.

23. What if I receive a damaged or incorrect item?

Please contact us as soon as possible after delivery and include photographs of the package and item received. Our team will review the situation and determine the appropriate resolution.

Products

24. How can I choose the correct size?

We recommend reviewing the size information provided on each product page before placing your order. Comparing the measurements with garments you already own can help you select the best fit.

25. Will the product colors match exactly what I see on my screen?

We make every effort to display accurate product images. However, slight differences may occur because of monitor settings, mobile displays, lighting conditions, or photography.

26. Are all products in stock?

Product availability is updated regularly. Occasionally, an item may become unavailable after an order has been placed due to inventory changes. If this occurs, we will contact you regarding the available options.

Customer Service

27. How quickly do you respond to customer inquiries?

Our support team works to respond to customer emails as promptly as possible during our regular business hours. Response times may vary slightly during weekends, holidays, or periods of increased inquiry volume.

28. Where can I find additional store policies?

Additional information regarding shipping, returns, refunds, payments, privacy, cookies, terms of service, cancellations, and other important topics is available through the policy pages on our website.