Cancel / Change Order Policy
Last Updated: July 7, 2026
We understand that plans can change after an order has been placed. Whether you need to update your shipping details, correct an item selection, or request a cancellation, we aim to make the process as straightforward as possible. Because our fulfillment team begins preparing orders quickly, the ability to modify or cancel an order depends on its current processing status.
This policy explains when changes or cancellations may be requested, what happens once an order enters processing, and the responsibilities of both our customers and our fulfillment team. We encourage you to review the information below before submitting a request.
1. Order Changes
If you need to modify your order after checkout, please contact our customer support team as soon as possible. Common change requests include updating the shipping address, correcting contact information, changing the quantity of an item, or replacing one product with another.
All change requests are reviewed individually. While we make every reasonable effort to accommodate modifications, approval depends on whether the order has already entered the fulfillment process. Once picking, packing, or shipping has begun, certain changes may no longer be possible.
To help us process your request efficiently, please include your order number and clearly describe the changes you would like to make.
2. Cancellation Window
Orders may be cancelled only before they have progressed too far into processing. Since our standard handling time is one business day, cancellation requests should be submitted immediately after the order is placed whenever possible.
Submitting a cancellation request does not automatically guarantee that the order can be cancelled. Our support team will review the order status and confirm whether the request can be completed before shipment.
If the order has not yet entered fulfillment, we will make every effort to stop processing and cancel the purchase successfully.
3. Processed Orders
Once an order has been prepared for shipment or transferred to the shipping carrier, it is considered processed and can no longer be modified or cancelled. This helps ensure that orders are fulfilled accurately and delivered without unnecessary delays.
If you no longer wish to keep a processed order after delivery, you may be eligible to request a return according to the conditions described in our Return & Refund Policy. Return eligibility is determined after the item has been received and inspected.
We recommend reviewing your order carefully before completing checkout to minimize the need for post-purchase changes.
4. Incorrect Shipping Information
Customers are responsible for providing accurate shipping information during checkout. This includes the recipient's name, delivery address, postal code, email address, and any additional information required for successful delivery.
If you discover an error after placing your order, please contact us immediately. We will attempt to update the shipping information before the order is shipped. However, address corrections cannot be guaranteed once fulfillment has begun or the package has been handed to the carrier.
Orders delayed, returned, or misdelivered because of incomplete or incorrect information supplied during checkout may require additional processing before a solution can be arranged.
5. Refunds
When a cancellation request is successfully approved before shipment, any eligible refund will be processed using the original payment method whenever possible. Refund processing generally begins after the cancellation has been confirmed by our team.
For eligible refunds, processing may take up to 12 business days before the transaction is completed. The exact time required for funds to appear in your account depends on your payment provider or financial institution.
No restocking fee is charged for approved returns or eligible cancelled orders.
| Refund Information | Details |
|---|---|
| Refund Processing | Up to 12 Business Days |
| Refund Method | Original Payment Method |
| Restocking Fee | No Fee |
6. Replacement Orders
If an order cannot be modified before shipment and you wish to purchase a different product, a replacement order may need to be placed separately. Product availability, pricing, and promotions are determined at the time the new order is submitted.
In situations involving damaged merchandise or incorrectly shipped items, our customer support team will review the circumstances and determine whether a replacement shipment or another appropriate solution is available.
7. Customer Responsibilities
Customers play an important role in ensuring that orders are processed accurately. Before completing your purchase, please verify all order details, including product selections, sizes, quantities, billing information, and shipping address.
If changes become necessary, contact us as soon as possible after placing your order. Prompt communication provides the greatest opportunity for us to accommodate your request before processing begins.
Maintaining accurate information throughout the ordering process helps reduce delays, prevents shipping issues, and contributes to a smoother shopping experience for everyone.
8. Contact Us
If you need assistance with changing or cancelling an order, or if you have questions regarding this policy, please contact our customer support team. We will review your request promptly and provide guidance based on your order's current status.
Email: support@wasssell.com